Shipping and Payments Policy
Payments
Payment can be made through various payment methods we have available such as credit cards, debit cards, e wallets, UPI, net banking, Visa, MasterCard or online payment methods (PayTM, for example) or international payments. You will be directed to a suitable Payment gateway when paying for Your Orders wherein You may select Your suitable method of payment. You are responsible for protecting Your card numbers, pin numbers, OTPs, bank messages, notifications, passbook entries, financial mails, internet banking user name and passwords and not limited to only these, while interacting with Our Website and/ or using any of these for purchasing products on Our Website. If OJHEP® does not receive the payments and/ or required authorization, OJHEP® will not be liable for any delay or non-delivery of Your Order. Payment with cards (credit and/ or debit cards) are subject to validation checks and authorization by the issuer organisation of Your card.
Shipping Policy
OJHEP® ships all its Products through courier partners pan INDIA. Cash on delivery is not presently available at OJHEP®. Once the order is received, the Products will be shipped within 2 days and then delivered within 7-10 days
(General restrictions like the PANDEMIC may delay the receiving of your orders)
Cancellation Policy
You are entitled to cancel Your Order within 24 hours after Order placement without giving any reason for doing so. However, OJHEP® urges that You place an Order only after carefully researching on the type of Product You need and thoughtfully deciding on the right Product for Yourselves.
The deadline for cancelling an Order is 24 hours from the time You placed the Order on Our Website. You must do this by informing Us of your decision by means of a clear statement and send to Us at
customercare_ojhep@orthojhep.com
OJHEP® will study these communications on case by case basis, the decision on such communications will be on OJHEP®’s sole discretion. Time taken to reply on such communications will be on OJHEP®’s sole discretion after handling Their regular commitments.
See also
OJHEP® Intellectual Property Policy
Returns Refunds and Replacement Policy